Help Desk Support Technician

Who We Are

Cloudamize, a software business unit within Cloudreach, provides a cloud computing analytics platform that accelerates cloud adoption in the enterprise. Using the Cloudamize platform, customers can calculate and compare TCO across AWS, Azure, and Google Cloud Platform; automatically discover all applications and their dependencies; determine which applications to migrate and when; identify their optimal instances and storage options; design a phased migration plan; and gain clear visibility into cloud costs for better control. Armed with deep analysis and insights, customers can make informed decisions at each stage of your cloud journey faster, easier, and with more confidence, so you can speed and simplify cloud planning, migration, and management and ultimately maximize your cloud ROI.

Opportunity

Cloudamize is adding highly motivated, self-starters to its team to deliver value to clients as they realize the significant multi-year shift where businesses are moving their infrastructure into the cloud.

We are currently hiring a Help Desk Support Technician to join our sales and client delivery team. As a member of this team, your primary role will be to provide support to all Cloudamize customers and ensure technical documentation is kept up to date. A successful candidate will facilitate educating and responding to the requests of prospects and clients.

In addition to client interfacing functions, the role is expected to drive the creation, documentation, and updating of the technical aspects of the sales, support, and delivery. Finally, the role will help prioritize, document, and define new functionality and features based on market needs.

In all functions, we aim to drive a high-level of service, and further develop features that will help our customers improve their business goals.

General Requirements

  • An entrepreneurial spirit: our team is hardworking, well organized, self-motivated and confident
  • Able to adapt and thrive in a fast-paced environment
  • Energetic and personable with a professional, can-do attitude at all times
  • Strong interpersonal skills with the ability to build and maintain trusted, long-term relationships
  • Appreciation for data-driven decisions

Qualifications

Required

  • Customer-driven
  • Superior analytical and problem solving skills
  • Exceptional attention to detail and organizational skills
  • Exceptional verbal communication skills for in person, web, or telephone meetings
  • Exceptional technical writing skills to create internal/external communications like requirements, use cases, user manuals, and content for sales / marketing materials
  • Ability to clearly and concisely document meeting summaries, processes, specifications, etc.

Beneficial

  • Experience with Zendesk or other support ticketing software
  • Troubleshooting / support experience (L1 / L2 support)
  • General understanding of virtualization (VMware, Xen, Hypervisor)
  • General understanding of cloud computing (Public – AWS, Azure, GCP)
  • General understanding of systems administration (Linux and/or Windows Servers)
  • Experience with troubleshooting tools

Compensation

This is an opportunity to join an exceptional team at the growth stage of the company. Compensation includes a competitive salary.

To Apply

Please send a short note or video of why you believe you are qualified for the open position. Include your resume and the source where you found the listing. Responses can be sent to hiring@cloudamize.com